Customer Service Representative (Voice Account)

J-K Network Services; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government mandated benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Php40,000 signing bonus

Job summary

A leading global digital solutions provider in the Philippines is looking for a Customer Service Associate. The role involves handling customer inquiries via calls, messages, and emails, while developing relationships to ensure customer satisfaction. Candidates should have at least 6 months of relevant experience and be open to working on-site in a shifting schedule. Benefits include government-mandated benefits, HMO, and a Php40,000 signing bonus.

Qualifications

• At least 6 months of relevant work experience.
• Open to Senior High Graduates and College Undergraduates.
• Must be willing to work fully on-site at shifting schedule.

Responsibilities

• Handle inbound and outbound calls, messages, and emails.
• Assist customers with service inquiries.
• Develop and maintain strong relationships with customers.

Skills

Customer relationship management

Communication skills

Problem-solving

Education

Bachelor’s Degree

Job description

Overview

Client Profile: A leading global company providing digital solutions, services and operations in different industries for over 4 decades in the Philippines.

Responsibilities

• Handling inbound and outbound calls, messages and email
• Assisting customers with their needs and service inquiries
• Develop and maintain strong relationships with customers and clients
• Managing and resolving escalations by coordinating with teams
• Developing and maintaining high customer satisfactions

Qualifications

• Bachelor’s Degree Holder
• Open for Senior High Graduates and College Undergraduates
• At least 6 months of work
• Willing to work fully on site at shifting schedule
• Amenable to work as soon as possible

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits
• Php40,000 signing bonus

Recruitment Process

• Face to Face interview
• Initial interview
• Assessment
• Final interview
• JOB OFFER
• LOOK FOR MS. LIRA