Customer Support Representative - Travel Agent

Recruitify_HR; Quezon City; Presencial; PHP 234 000 - 357 000; Tempo integral

Resumo da oferta

Recruitify_HR is hiring Travel Customer Service Representatives in Metro Manila to assist clients with flight, hotel, and travel inquiries. You will help with bookings, modifications, or cancellations and deliver excellent customer experiences.

The role requires on-site availability in Metro Manila, with a focus on accurate information, effective communication, and teamwork in a supportive environment.

Qualificações

• Strong customer service mindset with problem-solving focus.
• Clear and effective English communication.
• Ability to multitask across multiple inquiries.
• Comfort with basic computer tasks and software usage.
• Onsite availability in Metro Manila, Philippines.

Responsabilidades

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promos.
• Record interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Conhecimentos

Customer service

Multitasking

Attention to detail

Formação académica

High School diploma or equivalent

College preferred

Ferramentas

Travel systems

Descrição da oferta de emprego

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities