Customer Support Representative | Open to HS/SHS Graduates!

Accenture; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

HMO coverage

Bonuses & incentives

Training & upskilling

Paid leaves

Job summary

Accenture in the Philippines is hiring a Customer Service Representative to deliver outstanding customer support on site in Quezon City. The role requires handling inquiries, resolving issues, and upholding service standards as part of a dynamic team.

Candidates may be HS/SHS with CSR experience or college graduates with limited experience; strong communication skills and willingness to work full-time, on-site, with shifting schedules and holidays, are essential.

Qualifications

• Open to HS graduates (old curriculum) and SHS graduates with at least 2 years CSR experience.
• Also open to college graduates with at least 6 months CSR experience.
• Strong communication skills.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open to HS graduates (old curriculum) and SHS graduates with at least 2 years of CSR experience.

• Also open to college graduates with at least 6 months of CSR experience.

• Strong communication skills.

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.