Customer Service Representative | Fresh Graduates Accepted

Accenture; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO coverage

Allowances & bonuses

Training & certs

Paid leaves

Job summary

Accenture is seeking a Customer Service Representative to join our Alabang site. You will provide customer service support in line with the scope of work and service levels, ensuring quality calls and timely resolution of customer issues.

The ideal candidate has at least 1 year of CSR experience (fresh graduates are welcome), strong communication skills, and a willingness to work full-time onsite in Alabang with shifting schedules, including holidays.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• At least 1 year of CSR experience.
• College graduates without BPO experience are welcome.
• Strong communication skills.
• Willing to work full-time onsite in Alabang.
• Able to work shifting schedules including holidays.

Responsibilities

• Provide customer service support according to scope of work and SLAs.
• Ensure call quality and meet customer care standards.
• Resolve customer issues in a timely fashion.

Skills

CSR experience

Strong communication

Willing to work onsite

Shift work adaptability

Education

Open college graduates or 1st year completed

College graduates accepted without BPO experience

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open college graduates or undergraduates who completed at least 1st year in college
• Must have at least 1 year of CSR experience.
• We're also accepting college graduates without BPO experience
• Strong communication skills.
• Willing to work full-time onsite in Alabang
• Amenable to shifting schedules and holiday work.

*Terms and conditions apply