Kickstart Your Career: Customer Support Agent (CDO Site)

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 190,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Customer Service Representative for a Telecommunications account, onsite in CDO. You will assist customers with inquiries, account concerns, service requests, and basic troubleshooting while sustaining a professional support standard.

Shift schedules are in place; no BPO experience is required, though applicants with customer service backgrounds are preferred.

Qualifications

• High School Diploma required.
• B2 level English communication.
• No experience required; CCE applicants preferred.

Responsibilities

• Handle customer inquiries regarding telecommunications products and services.
• Address account concerns and service-related requests.
• Provide basic troubleshooting and appropriate solutions.
• Accurately document customer interactions and transactions.
• Follow account procedures, quality standards, and security guidelines.
• Maintain professional and courteous communication with customers.
• Meet productivity, attendance, and customer service performance standards.

Skills

Customer service

Communication skills

Problem solving

English (B2)

Onsite work

Shift work

Education

High School Diploma

Job description

Join our CDO team as a Customer Service Representative for a Telecommunications account. Assist customers with inquiries, account concerns, service requests, and basic troubleshooting while providing accurate and professional support. This is an onsite position with shifting schedules. No BPO experience is required, although candidates with customer service experience are preferred.

Qualifications

• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum

• B2 English communication skills

• No experience required; applicants with CCE are preferred

• Willing to work onsite in CDO

• Willing to work on shifting schedules, weekends, and holidays

• Good communication, problem-solving, and customer service skills

Key Responsibilities

• Handle customer inquiries regarding telecommunications products and services

• Address account concerns and service-related requests

• Provide basic troubleshooting and appropriate solutions

• Accurately document customer interactions and transactions

• Follow account procedures, quality standards, and security guidelines

• Maintain professional and courteous communication with customers

• Meet productivity, attendance, and customer service performance standards