WFH Customer Support (Up to 56K + 13th Month)

Scalis LLC; Manila; Remote; PHP 38,000 - 56,000; Full time

Benefits offered by this job

Incentive Pay

13th month pay

Holiday pay

Night differential

Job summary

LawnStarter is seeking a Remote Customer Service Representative in Manila for a fixed-term contract from July to October. You will handle calls, chats, emails, and callbacks, guiding users through app navigation, payments, scheduling, and service questions.

Strong communication, patience, and problem-solving are essential in a fast-paced environment. This entry-level role offers comprehensive training, an incentive pay program up to Php 115/hour based on performance, and standard statutory

Qualifications

• High school graduate; some college preferred.
• Minimum 1 year of U.S. customer support experience.
• Zendesk or CRM/VoIP knowledge is a plus.
• Comfortable with Google Suite.

Responsibilities

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Skills

Empathy

Active listening

De-escalation

Communication

Problem solving

Schedule adherence

Education

High school graduate

Tools

Zendesk

CRM/VoIP

Google Suite

Job description

WFH Customer Support (Up to 56K + 13th Month)

LawnStarter

4 months ago

Remote

Seasonal

Entry Level

₱38,200 to ₱56,000 a year

Manila, Philippines

Manila, Philippines

About the job

This is a fixed-term employment contract from July to October . The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

• Schedules may rotate and will fall within the company’s hours of operation.
• Shift changes may be made depending on business requirements, with 1–2 weeks’ advance notice.
• The role may be placed under a Compressed Workweek (CWW) or rotating schedule in accordance with DOLE rules.
• Standard hours may exceed eight (8) hours/day when under an approved CWW without counting as overtime.
• Overtime, holiday pay, and rest-day premiums will follow Articles 87–90 of the Labor Code.

What We’re Looking For

• Strong empathy and active listening
• Skilled in de-escalation and rapport building
• Problem-solving ability using available tools
• Reliable, adaptable, and consistent with schedules
• Receptive to feedback and coaching

Qualifications

• High school graduate; some college preferred
• Minimum 1 year of BPO support experience for U.S. customers
• Zendesk or CRM/VoIP knowledge is a plus
• Comfortable with Google Suite

Technical Requirements

• Desktop/laptop with camera (Core i5, 8GB RAM minimum) , dual monitors, noise-canceling headset
• Stable Ethernet connection (50mbps for download and 25mbps for upload)
• Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
• Backup power source (e.g. UPS or generator) in case of power interruptions
• Noise-canceling headset or headphones with a microphone
• A quiet, dedicated workspace free from distractions
• I ncentive Pay: Up to Php 115/hour (performance-based)
• Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
• DOLE-mandated holiday pay and night differential