Remote eCommerce Support Specialist

Filta; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

13th-month bonus and government-mandat

Equipment provided + internet Allowan

Office access in Manila

Job summary

FiltaGlobal Philippines Inc. is seeking an eCommerce Customer Service Representative (Remote) for a 6-month contract, reporting to an Australia-based manager. You will manage the complete customer journey, delivering the brand promise and supporting the team.

You’ll handle inquiries via email and live chat using Gorgias and Salesforce, provide product knowledge, process returns, and contribute to continuous improvement with data insights.

Qualifications

• 4+ years in customer service or similar role.
• Experience in an e-commerce customer service role.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication and strong time management.

Responsibilities

• Proactively resolve customer inquiries via email and live chat.
• Manage the full customer experience from order to delivery.
• Provide product knowledge and styling guidance to maintain brand voice.
• Process returns and escalate complex complaints promptly.
• Share insights from customer feedback to improve service.

Skills

Communication skills

Time management

Organizational skills

Customer service experience

Tools

Shopify

Salesforce

Gorgias

Job description

FiltaGlobal Philippines Inc. is seeking an eCommerce Customer Service Representative (Remote) for a 6-month contract, reporting to an Australia-based manager. You will manage the complete customer journey, delivering the brand promise and supporting the team.

You’ll handle inquiries via email and live chat using Gorgias and Salesforce, provide product knowledge, process returns, and contribute to continuous improvement with data insights.