Customer Support Specialist (Urgent)

Hireframe; Philippines; Remote; PHP 30,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Paid Time Off

HMO coverage

Annual performance bonuses

Dedicated coaches

Professional growth opportunities

Job summary

Hireframe is seeking a highly organized Customer Support Specialist to support our Client Success team with administrative and operational tasks. You will prepare quotes, generate contracts, maintain client data in CRM, and coordinate with multiple teams to ensure a smooth renewal process.

The role emphasizes detail, independence, and professional communication as you manage multiple priorities in a remote-first, international team environment.

Qualifications

• 2+ years in admin, sales ops, client success, customer support, or coordinator role.
• Excellent attention to detail with pricing, contracts, and client data.
• Experience with CRM platforms like Salesforce or HubSpot.
• Familiar with e-signature tools (DocuSign, Adobe Sign, PandaDoc, etc.).
• Proficient in Microsoft Office and/or Google Workspace.
• Strong written communication and professional client-facing tone.
• Excellent organization and time management; able to prioritize multiple requests.
• Ability to work independently and maintain confidentiality of sensitive information.

Responsibilities

• Prepare and format client-facing quotes and renewal proposals based on CSM inputs.
• Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion.
• Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs.
• Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams.
• Draft and send routine client communications using approved templates.
• Organize and maintain shared proposal libraries, templates, and client documentation.
• Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials.
• Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving.
• Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

Skills

CRM usage

E-signatures

MS Office / G Suite

Attention to detail

Written communication

Organization

Confidentiality

Independent work

Tools

Salesforce

HubSpot

DocuSign

Adobe Sign

PandaDoc

Microsoft Office

Google Workspace

Job description

Customer Support Specialist (Urgent)

Company : Hireframe Job Type : Full Time Philippines

Job Description

Description

We're looking for a highly organized Customer Support Specialist to support our Client Success team with administrative and operational tasks. This role is ideal for someone who enjoys keeping processes organized, working behind the scenes to ensure a great client experience, and managing multiple priorities with accuracy and attention to detail.

Responsibilities

• Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager (CSM) inputs.
• Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion.
• Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs.
• Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams.
• Draft and send routine client communications using approved templates.
• Organize and maintain shared proposal libraries, templates, and client documentation.
• Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials.
• Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving.
• Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

Requirements

• 2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role.
• Exceptional attention to detail, particularly when working with pricing, contracts, and client information.
• Experience using CRM platforms such as Salesforce or HubSpot.
• Comfortable working with e-signature platforms (DocuSign, Adobe Sign, PandaDoc, etc.).
• Proficient with Microsoft Office and/or Google Workspace.
• Strong written communication skills with a professional, client-facing tone.
• Excellent organizational and time management skills with the ability to prioritize multiple requests.
• Able to work independently and maintain confidentiality when handling sensitive client and pricing information.

Ideal Candidate

• Process-oriented and enjoys keeping work organized.
• Proactive and dependable, with a strong sense of ownership.
• Comfortable supporting multiple stakeholders in a fast-paced environment.
• Takes pride in producing accurate, polished work and delivering a great internal and external customer experience.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.