E-Commerce Customer Service & Order Specialist (Shopify / AU Client) – Remote | Dayshift | HMO + 1 Dependent

Jobvite, Inc.; Manila; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO healthcare for you and 1 dependent

13th-month bonus

Government-mandated benefits

Equipment provided

Internet allowance

Member Wellness Program

Year-End Party

Christmas hamper

20 combined SL/VLs per year

Job summary

FiltaGlobal Philippines Inc. is seeking a tech‑savvy E‑Commerce Customer Support Specialist to join our growing remote team.

Reporting to an Australia-based Director, you will support omnichannel inquiries and help ensure smooth order processing. You’ll coordinate with overseas suppliers, perform high‑volume data entry, handle warranty and shipping claims, and drive customer satisfaction across phone, email, and social channels.

Qualifications

• Minimum 2 years of experience in customer support, including omnichannel contact (phone, email, social).
• Experience supporting international accounts (Australia/UK/US)
• Excellent written and verbal English communication skills
• Strong digital aptitude with MS Office/Google Workspace and CRM/ERP systems
• Ability to rapidly learn new helpdesk tools and processes

Responsibilities

• Resolve omnichannel inbound inquiries across phone, email, and social channels with clear, empathetic communication.
• Coordinate with Australian suppliers to verify product availability, lead times, pricing, and schedules.
• Perform high-volume data entry across systems; manage customer records, quotes, invoices, and order confirmations.
• Process warranty and shipping claims; take ownership of issue resolution and timelines.
• Proactively follow up on open quotes, pending orders, and dispatch updates to drive retention.

Skills

Multichannel support

English proficiency

Data entry

CRM familiarity

Shopify

Help Scout

Zendesk

Tools

Shopify

Help Scout

Zendesk

CRM

ERP

Job description

Position at FiltaGlobal Philippines Inc.

Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company

Our client is an established, design-focused e-commerce and trade supplier based in Australia. Known for providing premium home fixtures, personalized client design services, and top-tier customer care, they support both retail consumers and industry trade professionals across the country. They foster a warm, inclusive, and quality-driven workplace culture where every team member directly impacts the customer experience.

They are now looking for a tech-savvy E-Commerce Customer Support Specialist to join their growing remote team.

Why You’ll Love Working With Us

HMO healthcare for you and your 1 dependent (with COVID insurance).

20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

13th-month bonus and Government-mandated benefits.

Equipment will be provided + internet allowance.

Member Wellness Program.

Year-End Party + Christmas hamper.

What You’ll Be Doing

Reporting directly to an Australia-based Director as part of the Customer Operations team, you’ll contribute to seamless e-commerce, trade, and customer service operations.Your responsibilities will include:

Resolving omnichannel inbound inquiries across phone, email, and social media channels (Facebook and Instagram) using clear, professional, and empathetic communication.

Coordinating with Australian trade suppliers to verify product availability, clarify lead times, confirm pricing, and track order fulfillment schedules.

Executing high-volume, high-accuracy data entry across company software systems, managing customer records, sales quotes, invoices, and order confirmations.

Processing customer warranty claims, shipping insurance claims, and order modifications, taking full ownership of issue resolution.

Proactively following up on open trade quotes, pending orders, and dispatch updates to drive high customer retention and satisfaction.

What You’ll Bring

Minimum 2 years of experience in customer support, customer service, or client operations roles across both voice and non-voice channels.

Proven experience supporting international accounts, specifically retail, e-commerce, or B2B operations in Australia, the UK, or the US.

Excellent written and verbal English communication skills with a confident, clear, and professional telephone manner.

High digital aptitude, including proficiency with Microsoft Office / Google Workspace and the ability to rapidly adapt to new CRMs, ERPs, or helpdesk ticketing systems.

Strong attention to detail and organizational abilities to manage high-volume data entry and administrative tasks with autonomy.

Bonus Points For:

Previous experience in retail, home decor, building supplies, hardware, or trade-facing customer service.

Working knowledge of e-commerce platforms and ticketing tools such as Shopify or Shopify Plus, HelpScout, or Zendesk.

Experience handling customer support inquiries via social media management tools.

Important: This role is open to PH citizens only. Applications must be submitted in English.