Teammate- Customer Support Associate - Ortigas

TaskUs; Pasig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Scholarship program for employees' children

Enhanced health benefits (HMO) for dependents

Free food on-site

Daycare services during shifts

Wellness & Resiliency programs

World-class workspaces

Gym and recreational areas

Job summary

TaskUs is looking for a Customer Support Associate in Ortigas, Pasig, to deliver exceptional service and manage customer inquiries. The ideal candidate will have at least one year of BPO experience and strong problem-solving abilities. Join a company that values people first and offers competitive benefits including health coverage and wellness programs.

Qualifications

• At least one year of BPO experience, six months in chat support preferred.
• Strong computer skills and ability to navigate various software.

Responsibilities

• Receive inbound calls and provide customer support.
• Ensure all interactions meet performance metrics.
• Manage customer complaints and escalate issues when necessary.

Skills

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Multitasking

Tools

Microsoft Office

Google Applications

Job description

TaskUs Pasig, National Capital Region, Philippines

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TaskUs Pasig, National Capital Region, Philippines

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Job Description

We are hiring Customer Service Representatives in TaskUs Ortigas - Phoenix!

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

Job Description

We are hiring Customer Service Representatives in TaskUs Ortigas - Phoenix!

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

As a Teammate, your primary focus is to provide exceptional customer experience to your clients. You'll ensure every interaction is accurate, efficient, and respectful while meeting performance metrics.

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.
  
  

So, do you have what it takes to become a Teammate?

Open to residents of the following: Metro Manila and Rizal

Must be willing to work on-site in TaskUs Ortigas - Phoenix14F Cyber Omega Bldg., Pearl Dr., Ortigas

Requirements

We're looking for someone who:

• Has at least one year BPO experience, including at least six months of chat support experience.
• Or, has one year of experience in financial payroll, transfer and taxes.
• Pro-tip: Having Technical support experience is an ADVANTAGE but not required! Having experience on phone, email and live chat support is a PLUS! Having experience in Customer Service, Sales, Billing, Collections and Technical Support is even BETTER!
• Is willing to work on cyclical schedules.
• Has strong verbal and written communication and comprehension skills.
• Is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can perform a Typing Test of 30 WPM with 90% Accuracy.
• Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Is resourceful, able to multitask and has high attention to detail.
• Is self-motivated and able to work independently as well as contribute to cross-functional and global teams.
• Is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure.
  
  

Why Join TaskUs?

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee Benefits

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching
  
  

On-site Facilities And Benefits

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy
• Terms & Conditions apply
  
  

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2506_7579

Posted At: Wed Jun 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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