Customer Support Representative

Artech Technology Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

HMO

Job summary

Artech Technology Inc. is seeking a Customer Support Specialist in Taguig, Philippines. The role involves responding to customer inquiries, troubleshooting issues, and collaborating with teams to enhance user experience. Applicants should have strong problem-solving skills and a customer-first mindset. This position offers benefits including health insurance and 13th month pay. Ideal candidates possess familiarity with customer support platforms and a basic understanding of cryptocurrency.

Qualifications

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.

Responsibilities

• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on Coinbase products, services, and crypto industry trends.
• Uphold Coinbase’s commitment to security, compliance, and customer satisfaction.

Skills

Strong problem-solving skills

Analytical skills

Familiarity with customer support platforms

Basic understanding of cryptocurrency

Empathy

Patience

Customer-first mindset

Education

High/Senior High School

Tools

CRM tools

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on Coinbase products, services, and crypto industry trends.
• Uphold Coinbase’s commitment to security, compliance, and customer satisfaction.

Required Skills

• Strong problem‑solving and analytical skills.
• Ability to work in a fast‑paced, high‑volume environment.
• Familiarity with customer support platforms and CRM tools.
• Basic understanding of cryptocurrency and blockchain technology (training provided).
• Empathy, patience, and a customer‑first mindset.

Government Mandated Benefits

13th Month Pay, SSS/GSIS

Insurance Health & Wellness

HMO