Customer Support Specialist

Artech Technology Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

Artech Technology Inc. is seeking a customer support professional based in Pasig. The role requires responding to inquiries via various support channels and troubleshooting account issues. Ideal candidates should possess strong problem-solving abilities and a customer-first mindset.

This position demands 3-5 years of relevant experience and a Bachelor's degree, along with a basic understanding of cryptocurrency.

Qualifications

• 3-5 years of experience in a customer support role.
• Familiarity with customer support platforms and analytical tools.
• Basic understanding of cryptocurrency and blockchain technology.

Responsibilities

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access and transactions.
• Collaborate with cross-functional teams to improve support processes.

Skills

Strong problem-solving skills

Analytical skills

Ability to work in a fast-paced environment

Familiarity with customer support platforms

Basic understanding of cryptocurrency

Education

Bachelor's degree

Tools

CRM tools

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Contract

Job Description

This is a sample JD

Key Responsibilities

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on Coinbase products, services, and crypto industry trends.
• Uphold Coinbase’s commitment to security, compliance, and customer satisfaction.

Required Skills

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, high-volume environment.
• Familiarity with customer support platforms and CRM tools.
• Basic understanding of cryptocurrency and blockchain technology (training provided).
• Empathy, patience, and a customer-first mindset.