KYC/CSR Customer Service Representative

Playmate Leisure Solutions Corp; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

13th Month Pay

HMO

Job summary

Playmate Leisure Solutions Corp is seeking a KYC Specialist in Taguig, Philippines. The role includes verifying customer information, maintaining compliance with KYC/AML regulations, and providing customer support. Ideal candidates should possess experience in customer service or KYC/AML roles, with strong attention to detail and communication skills. The position is full-time and on-site, with government-mandated benefits including 13th Month Pay and health insurance (HMO).

Qualifications

• Experience in Customer Service or KYC/AML role preferred.
• Strong attention to detail and communication skills.
• Proficient in MS Office and customer management systems.

Responsibilities

• Verify customer documents in line with regulatory requirements.
• Maintain accurate and secure customer records.
• Respond to KYC-related inquiries via phone and email.
• Monitor compliance and report suspicious activities.
• Perform data entry and regular account audits.

Skills

Customer Service experience

Attention to detail

Communication skills

Proficiency in MS Office

Tools

Customer management systems

Job description

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

Job Description

The KYC Specialist is responsible for verifying customer information, ensuring compliance with KYC/AML regulations, maintaining accurate records, and providing customer support related to account verification.

Key Responsibilities

• Verify customer documents in line with regulatory requirements
• Maintain accurate and secure customer records
• Respond to KYC-related inquiries via phone and email
• Monitor compliance and report suspicious activities
• Perform data entry and regular account audits

Qualifications

• Experience in Customer Service or KYC/AML role preferred
• Strong attention to detail and communication skills
• Proficient in MS Office and customer management systems
• 8-hour rotational shift
• Full-time | Permanent Position

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Working Location

Taguig, Philippines (On-site)