Customer Support

Artech Technology Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

13th Month Pay

Health Maintenance Organization (HMO)

Job summary

A leading technology company in Taguig is seeking a full-time customer support representative. You will respond to customer inquiries and resolve issues while collaborating with teams to enhance user experience. Strong problem-solving skills and a high school diploma are required. The role offers benefits such as 13th Month Pay and HMO coverage.

Qualifications

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access and transactions.
• Collaborate with cross-functional teams to improve user experience.

Skills

Strong problem-solving and analytical skills

Ability to work in a fast-paced, high-volume environment

Familiarity with customer support platforms and CRM tools

Basic understanding of cryptocurrency and blockchain technology

Empathy, patience, and a customer-first mindset

Education

High/Senior High School

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Key Responsibilities:

• Respond to customer inquiries via email, chat, and other support channels.
• Troubleshoot and resolve issues related to account access, transactions, and platform functionality.
• Escalate complex cases to specialized teams while ensuring timely follow-up.
• Maintain detailed records of customer interactions using internal tools.
• Collaborate with cross-functional teams to improve support processes and user experience.
• Stay updated on Coinbase products, services, and crypto industry trends.
• Uphold Coinbase’s commitment to security, compliance, and customer satisfaction.

Required Skills

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, high-volume environment.
• Familiarity with customer support platforms and CRM tools.
• Basic understanding of cryptocurrency and blockchain technology (training provided).
• Empathy, patience, and a customer-first mindset.

Government Mandated Benefits

13th Month Pay, SSS/GSIS

Insurance Health & Wellness

HMO

HR Manager Artech Technology Inc.

Active within three days