Customer Support Representative

Sytian Productions; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer support firm in Quezon City is looking for a motivated individual to manage customer inquiries, develop client relationships, and provide technical support. The ideal candidate will possess strong communication skills in both English and Tagalog and demonstrate the ability to work autonomously. Fresh graduates are welcome to apply. This role offers opportunities for learning and growth.

Qualifications

• Fresh grads may apply.
• Highly-motivated and goal-oriented.
• Exceptional prioritization skills.

Responsibilities

• Respond to existing customer inquiries via phone, chat, and email.
• Develop relationships with existing clients.
• Onboard/train new clients in using the software.

Skills

Strong written and verbal communication skills

Organized, with keen attention to detail

Problem Solving/Critical Thinking

Excellent interpersonal skills

Ability to work autonomously

Job description

Responsibilities

• Responds to existing customer inquiries via phone, chat, and email.
• Make outbound support calls to our existing clients
• Develop relationships with existing clients and gather the correct information regarding their account
• Ensure optimal product usage through account monitoring, client interactions, and ongoing training
• Provide an unrivaled level of technical support
• Uncover client needs and goals with good questioning practices and listening skills
• Gain an understanding of the clients’ renewal and decision-making process
• Onboard/ train new clients in using the software
• Monitor service tickets and ensure timely closure of all assigned tickets.
• Collaborate and facilitate communication with Sales and Product Development teams to resolve issues.
• Assist the Quality Assurance team with product testing and validation during deploys and migrations.
• Document and advocate for feature and product enhancement requests from customers

Requirements

• Fresh grads may apply
• Highly-motivated and goal-oriented
• Organized, with keen attention to detail
• Strong written and verbal communication skills both English and Tagalog. Must be able to effectively communicate over the phone, via email/web, and in person.
• Works well with minimal supervision. You take charge and can operate autonomously
• Authentically curious, you love learning and improving yourself
• Exceptional prioritization skills
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success.
• Problem Solving/Critical Thinking – Have a good framework is key but the ability to recognize the uniqueness of each situation and think outside the box is essential to success.
• Patience/Composure/Consistency – We love our clients! Even the difficult ones. Sometimes you need a thick skin to win them over and make them love you back.
• Communication/Listening – Using sound communications and active listening skills to ensure you are getting your message across and/or understanding other people’s messages is crucial.

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