Technical Support Representative

Gratitude Philippines; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Paid training

Performance-based incentives

Career growth opportunities

Supportive work environment

Job summary

Gratitude Philippines is seeking a motivated Technical Support Representative to act as the first point of contact for customers with technical concerns. You will deliver timely solutions, maintain clear communication, and uphold a high standard of professionalism.

Responsibilities include handling inbound inquiries, diagnosing issues, guiding troubleshooting steps, and escalating complex cases when needed. Training is provided and opportunities for growth within a leading BPO are offered.

Qualifications

• Minimum 6 months of call center experience.
• Strong verbal and written English communication skills.
• Ability to work in shifting schedules, including weekends and holidays.
• Good analytical, troubleshooting, and problem-solving abilities.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Diagnose and resolve basic to intermediate technical issues following procedures.
• Guide customers through troubleshooting steps with clear instructions.
• Escalate complex concerns to appropriate support teams as needed.
• Document customer interactions accurately and maintain service records.
• Meet established quality, productivity, and customer satisfaction standards.
• Stay informed about product updates, policies, and technical support processes.

Skills

Strong English communication

Analytical problem-solving

Typing

Customer-oriented

Education

High School Graduate (Old Curriculum)

Tools

Basic computer navigation

Job description

Are you passionate about technology and delivering exceptional customer service? We are looking for motivated and customer-focused professionals to join our growing Technical Support team. This is an excellent opportunity for individuals with prior customer service experience who are looking to advance their careers in the Business Process Outsourcing (BPO) industry.

As a Technical Support Representative, you will serve as the first point of contact for customers experiencing technical concerns. You will provide timely and effective solutions while ensuring a positive customer experience through clear communication, problem-solving, and professionalism.

Key Responsibilities

• Handle inbound customer inquiries related to technical products and services.

• Diagnose and resolve basic to intermediate technical issues while following company procedures.

• Guide customers through troubleshooting steps and provide clear, accurate instructions.

• Escalate complex concerns to the appropriate support teams when necessary.

• Document customer interactions accurately and maintain detailed service records.

• Meet established quality, productivity, and customer satisfaction standards.

• Stay informed about product updates, policies, and technical support processes.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.

• At least 6 months of Call Center Experience (CCE) is required.

• Strong verbal and written English communication skills.

• Good analytical, troubleshooting, and problem-solving abilities.

• Basic computer navigation and typing skills.

• Customer-oriented with the ability to work efficiently in a fast-paced environment.

• Willing to work on shifting schedules, including weekends and holidays, if required.

Compensation and Benefits

• Competitive salary package of up to ₱27,000 per month.

• Paid training to prepare you for the role.

• Performance-based incentives.

• Career growth and internal promotion opportunities.

• Supportive and collaborative work environment.

• Opportunity to gain valuable technical support experience with a leading BPO organization.

Why Join Us?

We are committed to helping our employees succeed by providing comprehensive training, continuous learning opportunities, and a workplace that values professionalism, collaboration, and career development. If you're ready to build your future in technical customer support, we'd love to hear from you.