Customer Support Specialist

inDrive; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading ride-hailing service in the Philippines is seeking a Customer Service Representative to handle customer inquiries via phone, email, and chat. The ideal candidate must possess excellent communication skills in both Filipino and English, demonstrate attention to detail, and show proficiency in CRM systems. This role demands a professional demeanor and the ability to resolve issues efficiently while providing updates to customers. Ideal for individuals who thrive in a fast-paced environment and who prioritize customer satisfaction.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills

Excellent oral and written communication skills in Filipino and English

Ability to conduct dialogue politely and professionally

Ability to work with large volumes of information

Attention to detail and accuracy in documentation

Proficiency in PC and basic office programs

Skills in working with CRM systems and other specialized software

Job description

Department: Customer Service and Experience

Location: Philippines

Key Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for both Filipino (Tagalog) and English languages.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.