Customer Support Officer

Big Trucks Corporation / HINO Cagayan de Oro; Philippines; On-site; PHP 167,000 - 234,000; Full time

Job summary

Big Trucks Corporation / HINO Cagayan de Oro is seeking a customer service professional to manage after-sales communications with customers in the Philippines. You will handle inquiries, provide product information, and coordinate service reminders to ensure timely follow-ups and high satisfaction.

The role requires strong communication, problem-solving skills, and the ability to work independently or as part of a team, with CRM software proficiency to maintain detailed records and collaborate

Qualifications

• Previous experience in customer service or support roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary contact for customers regarding after-sales services.
• Handle customer inquiries and provide accurate information about products and services.
• Initiate and manage service reminders for customers, ensuring timely follow-ups.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance customer satisfaction.
• Provide feedback on customer experiences to improve service quality.
• Conduct follow-up calls to ensure customer satisfaction with services rendered.

Skills

Communication skills

Problem-solving

Attention to detail

Teamwork

Independence

Tools

CRM software

Job description

• Serve as the primary contact for customers regarding after-sales services.

• Handle customer inquiries and provide accurate information about products and services.

• Initiate and manage service reminders for customers, ensuring timely follow-ups.

• Resolve customer complaints and issues in a professional and efficient manner.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with other departments to enhance customer satisfaction.

• Provide feedback on customer experiences to improve service quality.

• Conduct follow-up calls to ensure customer satisfaction with services rendered.

Qualifications:

• Previous experience in customer service or support roles preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficient in using customer relationship management (CRM) software.

• Ability to work independently and as part of a team.