Customer Relation Officer

Tyco Inc; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Tyco Inc. is seeking a customer service professional to manage inquiries across phone, email, chat and in-person interactions, ensuring timely responses and high satisfaction.

The role logs, investigates, and resolves complaints, escalates complex issues, and builds strong client relationships to drive repeat business. It documents all interactions in the CRM and coordinates with sales, marketing, and operations.

Qualifications

• Handle customer inquiries across multiple channels.
• Resolve complaints and escalate when needed.
• Maintain client relationships to encourage repeat business.
• Accurately document interactions in the CRM.
• Coordinate with sales, after-sales, marketing and operations.
• Assist in surveys and monthly/quarterly reporting.

Responsibilities

• Serve as main contact for customer questions via phone, email, chat, or face-to-face.
• Log, investigate, and resolve customer complaints; escalate complex issues.
• Follow up with clients after service to confirm satisfaction.
• Document all interactions in the CRM system.
• Collaborate with sales, after-sales, marketing, and operations to address gaps.
• Assist in distributing customer surveys and preparing performance reports.

Skills

Customer service

CRM software

Communication skills

Cross-functional collaboration

Data entry

Tools

CRM platforms

Job description

To enhance customer satisfaction, handle service issues smoothly, and build strong relationships that drive customer retention and brand trust.

Key Responsibilities

• Customer Inquiry & Support: Serve as the main point of contact for customer questions, feedback, and requests via phone, email, chat, or face-to-face interactions.

• Complaint & Issue Resolution: Receive, log, investigate, and resolve customer complaints, escalating complex issues to relevant departments when needed.

• Relationship Management: Follow up with clients after service or purchase to confirm satisfaction, build rapport, and encourage repeat business.

• Database & Record Keeping: Document all customer interactions, feedback, and account updates accurately in a Customer Relationship Management (CRM) system.

• Cross-Department Coordination: Work closely with sales, after-sales, marketing, and operations teams to address systemic service gaps or product feedback.

• Reporting & Surveys: Assist in rolling out customer satisfaction surveys, analyzing feedback trends, and preparing monthly or quarterly performance reports.