Customer Support Officer

Big Trucks Corporation / HINO Cagayan de Oro; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Big Trucks Corporation / HINO Cagayan de Oro in the Philippines seeks a customer service-focused professional to be the primary contact for after-sales support. You will manage inquiries, service reminders, and issue resolution while collaborating with other departments.

Responsibilities include maintaining detailed records, providing accurate product information, and following up to ensure customer satisfaction with services rendered.

Qualifications

• Previous experience in customer service or support roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using CRM software.

Responsibilities

• Serve as the primary contact for customers regarding after-sales services.
• Handle customer inquiries and provide accurate information about products and services.
• Initiate and manage service reminders for customers, ensuring timely follow-ups.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance customer satisfaction.
• Provide feedback on customer experiences to improve service quality.
• Conduct follow-up calls to ensure customer satisfaction with services rendered.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Independent work

Teamwork

Tools

CRM software

Job description

• Serve as the primary contact for customers regarding after-sales services.

• Handle customer inquiries and provide accurate information about products and services.

• Initiate and manage service reminders for customers, ensuring timely follow-ups.

• Resolve customer complaints and issues in a professional and efficient manner.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with other departments to enhance customer satisfaction.

• Provide feedback on customer experiences to improve service quality.

• Conduct follow-up calls to ensure customer satisfaction with services rendered.

Qualifications:

• Previous experience in customer service or support roles preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficient in using customer relationship management (CRM) software.

• Ability to work independently and as part of a team.