Customer Service Officer

Mandaue Foam Industries, Inc.; Mandaue; On-site; PHP 223,000 - 312,000; Full time

Job summary

Mandaue Foam Industries, Inc. is seeking an Online Customer Relations Officer / Customer Service Officer to handle inquiries with active listening and to identify and address customer needs. You will use CRM software, CMS, and eCommerce platforms to provide accurate information and support.

The role involves recording interactions, maintaining organizational standards, and following company policies while collaborating with various departments to resolve issues in a timely manner.

Qualifications

• A Bachelor’s Degree in Communications, Marketing, or Business Course Equivalent.
• At least 6 months of experience in Customer Service or Related Field.
• Average 40 WPM with an accuracy of 95% up.
• Knowledgeable in CRM software, CMS, and eCommerce Platform.

Responsibilities

• Responding to inquiries with active listening – identifying additional needs and supporting any concerns about products and services
• Identifying and assess customers’ needs to achieve satisfaction
• Providing accurate, valid, and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keeping records of customer interactions, process customer accounts, and file documents
• Maintaining 7S (Sort, Set in Order, Shine, Standardize, Sustain, Security, Safety) system in their respective working area.
• Abiding with the Department and Company’s set of rules, regulations, and policies including but not limited to memorandum, circulars, and other oral, and written instructions/notices.
• Attending meetings as required by Immediate Superior and other departments as well as performs other functions as required by the Department Head.

Skills

Active listening

Customer service

Education

Bachelor’s degree in Communications, Marketing, or Business Course Equivalent

Tools

CRM software

CMS

eCommerce platform

Job description

As an Online Customer Relations Officer / Customer Service Officer, you will be responsible for:

• Responding to inquiries with active listening – identifying additional needs and supporting any concerns about products and services

• Identifying and assess customers’ needs to achieve satisfaction

• Providing accurate, valid, and complete information by using the right methods/tools

• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

• Keeping records of customer interactions, process customer accounts, and file documents

• Maintaining 7S (Sort, Set in Order, Shine, Standardize, Sustain, Security, Safety) system in their respective working area.

• Abiding with the Department and Company’s set of rules, regulations, and policies including but not limited to memorandum, circulars, and other oral, and written instructions/notices.

• Attending meetings as required by Immediate Superior and other departments as well as performs other functions as required by the Department Head.

Job Qualifications:

• A Bachelor’s Degree in Communications, Marketing, or Business Course Equivalent

• At least 6 months of experience in Customer Service or Related Field

• Average 40 WPM with an accuracy of 95% up.

• Knowledgeable in CRM software, CMS, and eCommerce Platform.