Customer Service Agent

Newstel Worldwide; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Newstel Worldwide in the Philippines is seeking a customer support specialist for remote, full-time, project-based work. You will handle inbound voice calls, address account, order, and service concerns, and document interactions accurately.

We value empathy, clear communication, and a strong English skill set. You will use multiple tools, follow SOPs, and meet SLAs while delivering professional and helpful assistance to customers.

Qualifications

• Strong customer service orientation with excellent communication, empathy, and active listening skills.
• Experience in BPO, call center, or other customer-facing roles is an advantage.
• Comfortable navigating computer systems and multiple tools.
• Strong English communication skills, both verbal and written.

Responsibilities

• Handle inbound voice inquiries and provide excellent customer service.
• Resolve account, order, and service concerns and document interactions.
• Follow SOPs and adhere to quality and SLA standards.
• Stay knowledgeable about products, policies, and procedures to provide reliable information.
• Accurately document customer information in company systems.
• Communicate professionally and empathetically to ensure a positive experience.
• Assist customers with inquiries and requests.

Skills

Customer service

Communication

Empathy

Active listening

English proficiency

Education

High School Diploma

College Degree

Job description

Remote – Open to candidates in the Philippines

Full-Time | Project-Based

Opportunities vary depending on client needs

Use Your Own Device

About the Role

Provides professional and empathetic customer support through inbound voice interactions, resolving account, order, and service concerns while ensuring accurate documentation, SOP compliance, and adherence to quality and service standards.

What You’ll Do

• Deliver excellent customer service through inbound voice interactions while assisting customers with their inquiries, concerns, and requests.
• Provide accurate and timely support for account-related concerns, troubleshooting, order processing, and other customer needs.
• Communicate professionally and empathetically to ensure a positive customer experience.
• Stay knowledgeable about company products, services, policies, and procedures to provide reliable information.
• Resolve customer concerns efficiently while meeting quality standards and service level agreements (SLAs).
• Accurately document and update customer information and interaction details in company systems.
• Follow established guidelines, workflows, and standard operating procedures (SOPs) to ensure consistent service delivery.

What You Bring

• Strong customer service orientation with excellent communication, empathy, and active listening skills.
• At least a High School Graduate (old curriculum), Senior High School Graduate, Associate/Vocational Graduate, or College Graduate.
• Previous customer service experience in BPO, call center, or other customer-facing roles is an advantage.
• Comfortable navigating computer systems, applications, and multiple tools.
• Strong English communication skills, both verbal and written.
• Ability to handle challenging customer interactions and provide effective solutions in a professional manner.