Customer Chat Support Agent – Philippines – Remote / WFH

The Elitejob; Philippines; Remote; Full time

Benefits offered by this job

Competitive monthly salary

Work-from-home flexibility

Paid training

Internet allowance

Performance-based incentives

Job summary

A remote support team in the Philippines is seeking a Customer Chat Support Agent for delivering high-quality customer service via chat. Ideal candidates should possess excellent communication skills, a strong focus on customer service, and the ability to multitask in a busy environment. Fresh graduates are encouraged to apply. This role offers flexible shifts and the option for both full-time and part-time positions.

Qualifications

• Fresh graduates and entry-level candidates are welcome to apply.
• Previous experience in customer service or chat support is an advantage.

Responsibilities

• Handle incoming customer inquiries via live chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently.

Skills

Excellent written English communication skills

Strong customer service orientation

Proficient computer literacy

Fast typing speed (minimum 40 wpm)

Ability to multitask

Self-motivated

Tools

CRM systems

Helpdesk software (e.g., Zendesk, Freshdesk, Intercom)

Job description

Job Summary

Houston Skilled Consultancy is seeking a Customer Chat Support Agent to join our growing remote support team in the Philippines. This role is ideal for individuals who are passionate about delivering excellent customer service, enjoy problem‑solving, and thrive in a fast‑paced virtual environment. You will be the first point of contact for our customers through chat‑based communication, providing assistance, guidance, and solutions in a professional and empathetic manner.

Key Responsibilities

• Handle incoming customer inquiries via live chat, email, or messaging platforms in a timely and professional manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues efficiently while maintaining a positive customer experience.

• Escalate complex cases to higher‑level support teams when necessary.

• Maintain detailed and organized records of customer interactions.

• Collaborate with team members to improve processes and enhance customer satisfaction.

• Follow standard operating procedures and ensure adherence to company guidelines.

• Provide feedback on recurring customer issues to help improve overall service quality.

Required Skills and Qualifications

• Excellent written English communication skills with a strong command of grammar and spelling.

• Strong customer service orientation with the ability to remain calm under pressure.

• Proficient computer literacy and fast typing speed (minimum 40 wpm preferred).

• Ability to multitask between multiple chat windows and tools.

• Reliable internet connection and a quiet workspace suitable for remote work.

• Self‑motivated and capable of working independently with minimal supervision.

Experience

• Fresh graduates and entry‑level candidates are welcome to apply.

• Previous experience in customer service, chat support, or virtual assistance is an advantage.

• Experience using CRM systems or helpdesk software (e.g., Zendesk, Freshdesk, Intercom) is a plus.

Working Hours

• Flexible shifts available (Day or Night depending on client region).

• Full‑time or part‑time positions available.

• Must be willing to work on weekends or holidays if required by project needs.

Knowledge, Skills, and Abilities

• Excellent interpersonal and problem‑solving skills.

• Attention to detail and commitment to accuracy.

• Ability to handle repetitive tasks while maintaining enthusiasm.

• Adaptability to new tools and systems.

• High sense of professionalism, integrity, and confidentiality.

Benefits

• Competitive monthly salary based on experience and performance.

• Work‑from‑home flexibility with long‑term remote opportunities.

• Paid training and career growth programs.

• Internet allowance and performance‑based incentives.

• Supportive and collaborative remote work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering our remote professionals with meaningful work, a flexible environment, and opportunities for continuous development. You will be part of a diverse and supportive global team dedicated to delivering top‑notch customer service and creating positive customer experiences.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their relevant experience to us with the subject line Customer Chat Support Agent – Philippines.
Shortlisted candidates will be contacted via email for the next steps in the recruitment process.