Customer Support New Associate: Start Your Service Career

Accenture in the Philippines; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to provide exceptional support on-site in Taguig. The role emphasizes resolving customer concerns across calls, chats, emails, and social platforms while adhering to SLAs and quality standards.

No prior domain experience is required; training will cover product knowledge, process guidelines, and performance metrics to ensure efficient problem resolution and client satisfaction.

Qualifications

• Standard Voice Profile.
• No experience required; no domain knowledge needed.

Responsibilities

• Provide high quality customer service support for resolution of customer problems, issues, requests, and queries received via call, web chat, social media, or email.
• Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents.
• Follow authentication, quality, process, and compliance guidelines to meet regulatory and client expectations.
• Develop and maintain an understanding of customer Service Level Agreements (SLAs) and key performance requirements.

Skills

Standard Voice Profile

Job description

Accenture in the Philippines is seeking a Customer Service New Associate to provide exceptional support on-site in Taguig. The role emphasizes resolving customer concerns across calls, chats, emails, and social platforms while adhering to SLAs and quality standards.

No prior domain experience is required; training will cover product knowledge, process guidelines, and performance metrics to ensure efficient problem resolution and client satisfaction.