Customer Support for BFSI Account (High Salary Offer)

TalentSync Training and Development; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

TalentSync Training and Development is seeking a dedicated Customer Support Professional for BFSI Account in Quezon City, Metro Manila. The role is full-time and focuses on delivering professional support across banking, financial services, and insurance sectors, through multiple channels.

You will handle inquiries, provide accurate product information, process transactions, maintain records, and follow SOPs to ensure quality.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 6 months CCE or 12 months CS experience.
• Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous
• Strong listening and problem-solving abilities with a genuine commitment to customer satisfaction

Responsibilities

• Handle inbound customer inquiries via phone, email, chat and other communication channels with professionalism and efficiency
• Provide accurate information about banking, financial and insurance products and services to customers
• Resolve customer issues and complaints in a timely manner, escalating complex matters to supervisors or specialist teams where necessary
• Process transactions, account requests and service applications whilst maintaining accuracy and compliance with regulatory requirements
• Maintain detailed and accurate records of all customer interactions and transactions in the designated systems
• Follow established protocols, scripts and standard operating procedures to ensure consistency and quality in customer service delivery
• Identify opportunities to cross-sell or upsell products and services in alignment with company objectives
• Contribute to team targets and performance metrics, including average handling time, first contact resolution and customer satisfaction scores
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills
• Comply with all regulatory requirements, data protection standards and company policies applicable to the BFSI sector

Skills

Verbal communication

Written communication

English proficiency

Education

High school diploma or equivalent

College degree

Job description

We are seeking a dedicated and customer-focused Customer Support Professional for BFSI Account to join our team in Quezon City, Metro Manila. This is a full-time position offering an exceptional salary package that reflects the specialised nature of the role and the expertise required. As a Customer Support Representative, you will be the frontline contact for clients in the banking, financial services and insurance sectors, providing professional, knowledgeable and courteous support across multiple communication channels. This role is strategically important to our operations, as it directly impacts client satisfaction, retention and our reputation within the competitive BFSI industry.

Key responsibilities

• Handle inbound customer inquiries via phone, email, chat and other communication channels with professionalism and efficiency

• Provide accurate information about banking, financial and insurance products and services to customers

• Resolve customer issues and complaints in a timely manner, escalating complex matters to supervisors or specialist teams where necessary

• Process transactions, account requests and service applications whilst maintaining accuracy and compliance with regulatory requirements

• Maintain detailed and accurate records of all customer interactions and transactions in the designated systems

• Follow established protocols, scripts and standard operating procedures to ensure consistency and quality in customer service delivery

• Identify opportunities to cross-sell or upsell products and services in alignment with company objectives

• Contribute to team targets and performance metrics, including average handling time, first contact resolution and customer satisfaction scores

• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

• Comply with all regulatory requirements, data protection standards and company policies applicable to the BFSI sector

What we're looking for

• High school diploma or equivalent; college degree preferred

• At least 6 months CCE or 12 months CS experience

• Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous

• Strong listening and problem-solving abilities with a genuine commitment to customer satisfaction

• Ability to multitask and manage high call volumes whilst maintaining service quality standards

• Strong attention to detail and accuracy in data entry and transaction processing

• Team player mentality with the ability to collaborate effectively with colleagues across departments

• Flexibility to work on rotating shifts as required by operational needs

• Knowledge of BFSI products, regulations and compliance requirements is highly desirable