BFSI Customer Service Representative – Metro Manila!

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 234,000 - 346,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a dedicated customer support specialist to handle BFSI account inquiries, assist with banking requests, and deliver courteous service onsite in Metro Manila. The role requires clear communication, at least 12 months of voice customer care experience, and willingness to work shifting schedules, weekends, and holidays.

You will process transactions, maintain records, protect confidential information, and strive to meet quality and

Qualifications

• At least 12 months of voice customer care experience (CCE).
• High School or Senior High School graduate.
• Willing to work onsite in Metro Manila and on shifting schedules, weekends and holidays.

Responsibilities

• Handle customer inquiries and concerns related to banking and financial services.
• Assist customers with account and service-related requests.
• Resolve customer concerns accurately and professionally.
• Process transactions and requests according to company procedures.
• Maintain accurate customer records and documentation.
• Protect confidential customer and financial information.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Voice CCE

Communication skills

Education

High School / Senior High School Graduate

Job description

Provide customer support for BFSI accounts by handling inquiries, assisting with banking and financial service requests, resolving concerns, and delivering excellent customer service.

Qualifications

• At least 12 months of voice Customer Care Experience (CCE)

• High School Graduate or Senior High School Graduate

• Good communication and customer service skills

• Willing to work onsite in Metro Manila

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle customer inquiries and concerns related to banking and financial services

• Assist customers with account and service-related requests

• Resolve customer concerns accurately and professionally

• Process transactions and requests according to company procedures

• Maintain accurate customer records and documentation

• Protect confidential customer and financial information

• Meet quality, productivity, and customer satisfaction targets