Customer Care Specialist – BFSI Account - Metro Manila

Work Avenue and Business Solutions Incorporated; Metro Manila; Vor Ort; PHP 250.000 - 420.000; Vollzeit

Zusammenfassung

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives for an onsite BFSI account in Metro Manila. The role focuses on assisting customers with banking inquiries, resolving concerns, and delivering accurate information with confidentiality.

The ideal candidate has 6+ months in customer care or 12 months in customer service, strong English communication (B2), and the ability to handle inquiries professionally while adhering to company policies.

Qualifikationen

• Minimum 6 months of Customer Care Experience (CCE) or 12 months of Customer Service (CS) experience.
• B2 level English communication proficiency.
• Willingness to work onsite.
• Strong verbal and written communication skills.
• Ability to manage customer concerns professionally in a fast-paced environment.

Aufgaben

• Handle customer inquiries related to banking and financial services and account concerns.
• Provide accurate information about products, services, transactions, and account procedures.
• Resolve customer complaints and service issues professionally and efficiently.
• Deliver excellent customer service through clear communication and active listening.
• Verify customer information and follow data privacy and security protocols.
• Document customer interactions and maintain accurate records.
• Escalate complex concerns to the appropriate department when necessary.
• Meet performance targets related to customer satisfaction, quality, and productivity.
• Follow company policies, compliance standards, and established procedures.
• Maintain professionalism and confidentiality when handling sensitive financial information.

Kenntnisse

Customer service

Communication

Confidentiality

Problem solving

Active listening

Ausbildung

High School Diploma

Jobbeschreibung

We are looking for customer-focused and service-oriented individuals to join our Banking, Financial Services, and Insurance (BFSI) account as Customer Service Representatives. This onsite role involves assisting customers with banking and financial service inquiries, resolving concerns, providing accurate information, and ensuring a positive customer experience.

The ideal candidate has relevant customer care or customer service experience, strong communication skills, and the ability to handle customer inquiries professionally while maintaining confidentiality and following company policies.

Key Responsibilities

• Handle customer inquiries related to banking, financial services, and account concerns.

• Provide accurate information about products, services, transactions, and account procedures.

• Resolve customer complaints and service issues professionally and efficiently.

• Deliver excellent customer service through clear communication and active listening.

• Verify customer information and follow data privacy and security protocols.

• Document customer interactions and maintain accurate records.

• Escalate complex concerns to the appropriate department when necessary.

• Meet performance targets related to customer satisfaction, quality, and productivity.

• Follow company policies, compliance standards, and established procedures.

• Maintain professionalism and confidentiality when handling sensitive financial information.

Qualifications

• At least a High School or Senior High School graduate.

• At least 6 months of Customer Care Experience (CCE) or 12 months of Customer Service (CS) experience.

• B2-level English communication proficiency.

• Strong verbal and written communication skills.

• Good problem-solving, listening, and customer-handling skills.

• Ability to manage customer concerns professionally in a fast-paced environment.

• Willingness to work onsite.

• Must be able to follow banking security procedures and protect confidential customer information.