Financial Services Associate

Metacom Careers; Pasig; On-site; PHP 212,000 - 234,000; Full time

Benefits offered by this job

Paid Training

HMO Coverage

Government-Mandated Benefits

13th Month Pay

22 Paid Leaves

Career growth opportunities

Job summary

Metacom Careers in Rockwell, Pasig City is seeking fresh graduates for a BFSI customer support role. You will handle inquiries related to banking, financial, and insurance products, provide accurate information, and document interactions.

This onsite position requires a willingness to work a shifting schedule, including weekends and holidays. No call center experience is required, and a rewards package includes paid training, 22 paid leaves, HMO coverage, 13th month pay, and career growth

Qualifications

• Fresh graduates are welcome to apply.
• No call center experience required.
• Strong English communication skills (B2) requested.
• Willing to work onsite in Rockwell, Pasig City.

Responsibilities

• Handle customer inquiries related to banking, financial, and insurance products and services.
• Provide accurate information regarding accounts, transactions, policies, and company services.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Document customer interactions and update account records accurately.
• Follow company policies, security standards, and compliance procedures.
• Meet quality, productivity, and customer satisfaction targets.
• Participate in paid training and continuous learning programs.

Skills

English proficiency (B2)

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

ALS Graduate

Job description

A BFSI (Banking, Financial Services, and Insurance) handles customer support, back-office processing, claims, and security for banks, fintech firms, and insurance companies. These roles require strict data compliance, high accuracy, and secure authentication.

Responsibilities

• Handle customer inquiries related to banking, financial, and insurance products and services.
• Provide accurate information regarding accounts, transactions, policies, and company services.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Document customer interactions and update account records accurately.
• Follow company policies, security standards, and compliance procedures.
• Meet quality, productivity, and customer satisfaction targets.
• Participate in paid training and continuous learning programs.

Job Requirements

• No call center experience required.
• Fresh graduates are welcome to apply.
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• Good English communication skills (minimum B2 proficiency).
• Willing to work onsite in Rockwell, Pasig City.
• Willing to work on a shifting schedule, including weekends and holidays if required.

Salary and Benefits

• Salary Package: ₱19,000 – ₱21,000 per month
• Paid Training
• 22 Paid Leaves
• HMO Coverage
• Government-Mandated Benefits
• 13th Month Pay
• Career growth and development opportunities