Urgent Hiring Customer Service for Financial Account

TalentSync Training and Development; Taguig; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

TalentSync Training and Development is seeking a Customer Service Representative for Financial Account in Taguig City, Metro Manila. This full-time role focuses on delivering superior support to financial services clients and maintaining high service standards.

You will handle calls, process transactions, provide product information, and ensure compliant handling of customer inquiries while collaborating with other teams to improve satisfaction.

Formación

• 1+ year in a call center or customer service role.
• Ability to handle financial account inquiries and resolve issues effectively.

Responsabilidades

• Handle inbound and outbound calls about financial accounts and services.
• Process transactions and account inquiries accurately.
• Explain financial products and features to customers.
• Resolve complaints and escalate complex issues when needed.
• Keep detailed records of interactions and transactions.

Conocimientos

Call Center Experience

Customer Service

Descripción del empleo

We are seeking a Customer Service Representative for Financial Account to join our rapidly growing team. This is a full-time position based in Taguig City, Metro Manila. In this role, you will be the vital point of contact for our financial services clients, providing exceptional support and resolving customer inquiries with professionalism and efficiency. This position is strategic to our customer retention efforts and plays a crucial role in maintaining the high standards of service that define our organization.

Key responsibilities

• Handle inbound and outbound customer calls professionally, addressing queries and concerns related to financial accounts and services
• Process customer transactions, account inquiries, and requests accurately and efficiently
• Provide detailed information about financial products, services, and account features to customers
• Resolve customer complaints and disputes promptly, escalating complex issues to senior staff when necessary
• Maintain detailed and accurate records of customer interactions and transactions in the system
• Follow compliance and regulatory procedures to ensure all financial interactions meet legal requirements
• Collaborate with colleagues and other departments to provide seamless customer service
• Identify opportunities to enhance customer satisfaction and suggest process improvements

Qualifications:

• At least 1 year of Call Center Experience (CCE)
• No delinquent loans
• Must be available to start on November 3
• With valid NBI Clearance