Customer Support & First Call Resolution - Flexible Hours

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is hiring a Customer Service Representative for an on-site role in Taguig. No experience is required, and a Bachelor’s degree is preferred. The position is full-time with flexible hours and HMO benefits.

Responsibilities include answering inquiries, providing basic technical support, de-escalating difficult interactions, and striving for first call resolution. Read More for more details.

Qualifications

• Bachelor's degree required.
• No prior experience required.
• Strong communication and customer-service skills are essential.

Responsibilities

• Answer inquiries about products, services, policies, and pricing.
• Guide customers through basic technical support steps or service issues.
• Remain calm and professional to de-escalate challenging interactions; resolve when possible.
• Aim to solve the customer’s issue on the first contact (First Call Resolution).

Skills

Customer service

Troubleshooting

De-escalation

First Call Resolution

Education

Bachelor's degree

Job description

Synlink Recruitment Outsourcing Co. Inc. is hiring a Customer Service Representative for an on-site role in Taguig. No experience is required, and a Bachelor’s degree is preferred. The position is full-time with flexible hours and HMO benefits.

Responsibilities include answering inquiries, providing basic technical support, de-escalating difficult interactions, and striving for first call resolution. Read More for more details.