Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Laguna; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

HMO

Incentives

Healthcare benefits

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Laguna, Philippines is seeking a Recruitment Sourcing Associate to support customers and manage data within our CRM. You will stay informed about company products, services, and policies to deliver accurate information and escalate unresolved issues when needed.

This role emphasizes efficient customer service, precise data entry, and collaboration with the leadership team to ensure timely resolution and quality candidate sourcing.

Responsibilities

• Customer Support: Answer inquiries, troubleshoot basic technical issues, and resolve customer complaints efficiently.
• Data Management: Accurately document all customer interactions, feedback, and actions taken in the CRM system.
• Product Knowledge: Stay updated on company products, services, and policies to provide accurate information.
• Escalation: Route complex or unresolved issues to the appropriate department or leadership team.

Skills

Customer support

Data management

Product knowledge

Escalation management

Job description

Synlink Recruitment Outsourcing Co. Inc. in Laguna, Philippines is seeking a Recruitment Sourcing Associate to support customers and manage data within our CRM. You will stay informed about company products, services, and policies to deliver accurate information and escalate unresolved issues when needed.

This role emphasizes efficient customer service, precise data entry, and collaboration with the leadership team to ensure timely resolution and quality candidate sourcing.