Customer Support Executive

Toplent; Manila; Hybrid; PHP 2,261,000 - 3,769,000; Full time

Job summary

Toplent is seeking a proactive Customer Support Executive to join a client team on a full-time remote basis. You will handle inquiries via email, chat, and phone, and maintain CRM records to ensure accurate customer data. The role emphasizes empathy, problem solving, and a customer-first mindset in a 100% remote setup.

The position offers a competitive USD salary and the opportunity to collaborate with a global, multicultural team, delivering high-quality customer experiences across channels.

Qualifications

• Minimum 1 year of experience in customer support or a similar client-facing role.
• Excellent written and verbal communication with a customer-first mindset.
• Strong problem-solving skills and patience when handling challenging situations.
• Great organization and multi-inquiry management skills.
• Experience using CRM, ticketing, or helpdesk software.

Responsibilities

• Provide timely, accurate responses to customer inquiries via email, chat, and phone.
• Resolve issues by identifying problems, troubleshooting, and delivering solutions.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues while keeping customers informed.
• Meet response time, resolution, and customer satisfaction targets.
• Stay up to date with product knowledge, policies, and procedures.
• Contribute to team discussions with customer feedback for improvements.

Skills

Customer support

Written communication

Verbal communication

Problem solving

Organization

Multicultural teamwork

Tools

Zendesk

Freshdesk

Intercom

Job description

About the job Customer Support Executive

About the Job

Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a proactive and empathetic Customer Support Specialist to join their team on a full-time remote basis.

Responsibilities:

• Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone
• Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions
• Maintain accurate records of customer interactions in the CRM system
• Escalate complex issues to the appropriate team while ensuring customers are kept informed throughout the process
• Consistently meet response time, resolution, and customer satisfaction targets
• Stay up to date with product knowledge, policies, and procedures to provide high-quality support
• Actively contribute to team discussions by sharing customer feedback, insights, and ideas for process improvements

Required Skills:

• Minimum 1 years of experience in customer support or a similar client-facing role
• Excellent written and verbal communication skills with a customer-first mindset
• Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
• Great organizational skills and the ability to manage multiple inquiries simultaneously
• Experience using CRM, ticketing, or helpdesk software (e.g., Zendesk, Freshdesk, Intercom)
• Familiarity with working in a remote or multicultural team environment is a plus
• Positive, self-motivated, and committed to delivering exceptional customer experiences
• 100% Remote Role (Work from anywhere)
• Competitive Salary in USD