Remote Customer Support Specialist

Toplent; Manila; Hybrid; PHP 2,261,000 - 3,769,000; Full time

Job summary

Toplent is seeking a proactive Customer Support Executive to join a client team on a full-time remote basis. You will handle inquiries via email, chat, and phone, and maintain CRM records to ensure accurate customer data. The role emphasizes empathy, problem solving, and a customer-first mindset in a 100% remote setup.

The position offers a competitive USD salary and the opportunity to collaborate with a global, multicultural team, delivering high-quality customer experiences across channels.

Qualifications

• Minimum 1 year of experience in customer support or a similar client-facing role.
• Excellent written and verbal communication with a customer-first mindset.
• Strong problem-solving skills and patience when handling challenging situations.
• Great organization and multi-inquiry management skills.
• Experience using CRM, ticketing, or helpdesk software.

Responsibilities

• Provide timely, accurate responses to customer inquiries via email, chat, and phone.
• Resolve issues by identifying problems, troubleshooting, and delivering solutions.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues while keeping customers informed.
• Meet response time, resolution, and customer satisfaction targets.
• Stay up to date with product knowledge, policies, and procedures.
• Contribute to team discussions with customer feedback for improvements.

Skills

Customer support

Written communication

Verbal communication

Problem solving

Organization

Multicultural teamwork

Tools

Zendesk

Freshdesk

Intercom

Job description

Toplent is seeking a proactive Customer Support Executive to join a client team on a full-time remote basis. You will handle inquiries via email, chat, and phone, and maintain CRM records to ensure accurate customer data. The role emphasizes empathy, problem solving, and a customer-first mindset in a 100% remote setup.

The position offers a competitive USD salary and the opportunity to collaborate with a global, multicultural team, delivering high-quality customer experiences across channels.