Customer Service Executive – Inbound & Outbound

Allforio Solutions Ltd; Manila; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Remote options

Training programs

Inclusive team environment

Global client exposure

Job summary

Allforio is seeking a Customer Service Executive to manage inbound and outbound customer interactions, ensuring timely issue resolution and a positive experience.

You will handle queries via phone, email, and chat, record interactions, and work with teams across departments. The role emphasizes meeting performance targets while maintaining compliance and delivering quality support to global clients.

Qualifications

• Previous experience in customer service, call center, or business support (inbound/outbound) is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a fast-paced, target-driven environment.
• Proficient in MS Office, CRM systems, and other customer service tools.

Responsibilities

• Handle inbound customer queries via phone, email, and chat with professionalism and efficiency.
• Conduct outbound calls for customer follow-ups, surveys, collections, or service updates.
• Accurately record customer interactions and update relevant systems.
• Identify opportunities to resolve customer issues quickly and improve satisfaction.
• Work closely with team members and other departments to provide a seamless customer experience.
• Meet individual and team performance targets, including response times and customer satisfaction metrics.
• Maintain compliance with company policies, regulatory requirements, and GDPR.

Skills

Excellent communication

Problem-solving

Attention to detail

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

About the Role:

We are looking for a motivated and customer-focused professional to join our team as a Customer Service Executive. In this role, you will handle both inbound and outbound customer interactions, ensuring excellent service delivery, timely issue resolution, and a positive customer experience.

Key Responsibilities:

• Handle inbound customer queries via phone, email, and chat with professionalism and efficiency.
• Conduct outbound calls for customer follow-ups, surveys, collections, or service updates.
• Accurately record customer interactions and update relevant systems.
• Identify opportunities to resolve customer issues quickly and improve satisfaction.
• Work closely with team members and other departments to provide a seamless customer experience.
• Meet individual and team performance targets, including response times and customer satisfaction metrics.
• Maintain compliance with company policies, regulatory requirements, and GDPR.

Key Requirements:

• Previous experience in customer service, call center, or business support (inbound/outbound) is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a fast-paced, target-driven environment.
• Proficient in MS Office, CRM systems, and other customer service tools.
• Ability to work independently and as part of a team.

What We Offer:

• Flexible remote working opportunities.
• Training and development programs to grow your career.
• A dynamic, supportive, and inclusive team environment.
• Exposure to global clients and cross-border projects.