Customer Support Specialist

TelexPH; Guimba; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Remote work setup

Mentorship & growth

Team culture

Global exposure

Performance rewards

Job summary

TelexPH in the Philippines is seeking a Customer Support Specialist to deliver responsive, empathetic, and solution-oriented service across email, live chat, and ticketing platforms in a remote environment.

You will handle inquiries, document cases, escalate when needed, contribute to knowledge base, and help identify trends to improve client retention while maintaining a professional tone with international clients.

Qualifications

• Strong communication skills and a customer-first mindset; experience handling tickets remotely.

Responsibilities

• Handle inbound customer inquiries via email, live chat, and ticketing systems.
• Document support cases and escalate complex issues to the appropriate teams.
• Follow up to ensure customer satisfaction and update knowledge base.
• Track recurring issues and report trends to improve service quality.
• Maintain professional, empathetic communication with clients across channels.

Skills

Communication skills

Customer-focused

Ticket handling

Multi-channel support

Tools

Zendesk

Freshdesk

HubSpot

Job description

join our elite team of experts and build the future of integrated logistics and outsourcing solutions. we are looking for the top 1% of talent to lead our global operations.

The Customer Support Specialist is a client-facing professional within our Client Services division, responsible for delivering responsive, empathetic, and solution-oriented support to customers across various communication channels. This role is central to the client experience — ensuring that inquiries are resolved efficiently, concerns are addressed with care, and every interaction reflects the highest standard of service. The ideal candidate is patient, articulate, and genuinely motivated by helping people, with the ability to stay calm and effective under pressure while maintaining professionalism in all customer interactions.

DESCRIPTION

The Customer Support Specialist handles inbound customer inquiries via email, live chat, and ticketing platforms, providing timely and accurate resolutions to a wide range of issues. This role involves documenting support cases, escalating complex concerns to appropriate teams, following up to ensure customer satisfaction, and contributing to knowledge base articles and FAQs. The specialist also tracks recurring issues and reports trends to help improve service quality and client retention.

REQUIREMENTS

Candidates must possess strong communication skills and a customer-first mindset, with experience in handling support tickets, resolving issues, and maintaining positive client relationships in a remote environment.

• At least 1–2 years of experience in customer service, client support, or a related role, preferably in a remote or BPO setting
• Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms
• Excellent verbal and written English communication skills with a warm, professional, and solution-oriented tone
• Ability to handle multiple conversations simultaneously while maintaining accuracy and composure
• Strong problem-solving skills and a genuine commitment to delivering an outstanding customer experience

BENEFITS & PERKS

We foster a remote work environment that champions personal growth, professional fulfillment, and the well-being of every team member — because we believe our people are the foundation of everything we deliver.

• Work-from-home setup with a structured and supportive remote work environment
• Opportunities to grow professionally through mentorship, feedback, and skill development
• Collaborative team culture that values communication, reliability, and mutual respect
• Exposure to international clients and diverse industries that broaden professional experience
• Performance-based recognition and pathways for advancement within the organization

SALARY RANGE

Compensation for this position is thoughtfully structured to reflect the nature of the role, the level of expertise required, and the value each team member brings to the organization. While a specific range is part of our internal evaluation process, we are committed to offering packages that are fair, competitive, and rewarding for qualified candidates.

• Compensation is aligned with the scope of responsibilities and level of expertise required for the role
• Final offer is subject to evaluation of qualifications, relevant experience, and overall fit
• Performance, dedication, and growth within the role may open opportunities for compensation adjustments over time
• Additional allowances and incentives may be considered as part of the overall package
• Further details will be discussed with shortlisted candidates during the recruitment process