Customer Support Delivery Manager

Alorica Inc.; Quezon City; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

Alorica Inc. in the Philippines is seeking a Brand representative to offer customer support via phone, addressing questions and concerns with a proactive, solutions-oriented approach.

You will handle inbound calls, document records, and stay informed about all programs and procedures to perform effectively while representing the brand at the highest standard. The role emphasizes excellent communication, active listening, and the ability to adapt in a dynamic service environment to assist

Qualifikationen

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Highly energetic with motivation to assist Customers and other team members.
• Active listening skills.
• Multi-task oriented.
• Excellent listening and interpersonal skills.
• Confident and positive attitude.
• Adaptive to change.
• Excellent oral and written communication skills.

Aufgaben

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Kenntnisse

Telephone support

Customer service

Active listening

Interpersonal skills

PC proficiency

Attention to detail

Problem solving

Written communication

Oral communication

Adaptability

Ausbildung

High School Diploma

Jobbeschreibung

Alorica Inc. in the Philippines is seeking a Brand representative to offer customer support via phone, addressing questions and concerns with a proactive, solutions-oriented approach.

You will handle inbound calls, document records, and stay informed about all programs and procedures to perform effectively while representing the brand at the highest standard. The role emphasizes excellent communication, active listening, and the ability to adapt in a dynamic service environment to assist