Upsell-Driven Workforce Analyst

Alorica Inc.; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a customer service representative to support programs, learn systems, and uphold brand standards. The role focuses on attentive service, upselling where possible, and accurate communication with clients.

Ideal candidates have 1–2 years in customer service, strong listening skills, and the energy to work in a fast-paced team. The position offers growth opportunities in a diverse, inclusive environment.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Excellent listening and interpersonal skills.

Responsibilities

• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Motivation

Analytical thinking

PC proficiency

Attention to detail

High energy

Active listening

Multitasking

Interpersonal skills

Positive attitude

Adaptability

Communication skills

Education

High School Diploma

Job description

Alorica Inc. in the Philippines is seeking a customer service representative to support programs, learn systems, and uphold brand standards. The role focuses on attentive service, upselling where possible, and accurate communication with clients.

Ideal candidates have 1–2 years in customer service, strong listening skills, and the energy to work in a fast-paced team. The position offers growth opportunities in a diverse, inclusive environment.