Real-Time Customer Support Specialist

Alorica Inc.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Alorica Inc. in Quezon City is seeking a Brand representative to handle inbound customer calls, provide accurate information, and document interactions in required systems.

You will generate fees where possible, uphold brand standards, and collaborate with team members to resolve questions. The role suits candidates with 1-2 years of customer service experience and strong communication skills.

Qualifications

• Inbound and outbound call handling experience preferred.
• Strong communication and listening skills required.
• Familiarity with customer service processes and systems.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Accurately document and update records in required systems.
• Understand programs, systems, and procedures necessary to perform the job.

Skills

Communication

Active listening

Problem solving

Interpersonal skills

Multitasking

Written communication

PC proficiency

Education

High School Diploma

Job description

Alorica Inc. in Quezon City is seeking a Brand representative to handle inbound customer calls, provide accurate information, and document interactions in required systems.

You will generate fees where possible, uphold brand standards, and collaborate with team members to resolve questions. The role suits candidates with 1-2 years of customer service experience and strong communication skills.