Customer Support Associate — Project Based (Paid Training)

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 167,000 - 312,000; Full time

Job summary

ResultsCX is hiring a Customer Support Associate for a project-based role in Lapu-lapu City, Cebu. You will deliver high-quality service via phone, email, and chat, guiding customers with clear solutions and resolving issues with empathy.

The role requires onsite work, strong communication, and a proactive, growth-minded attitude. No prior contact center experience is required; drive to learn and succeed is valued.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat
• Provide clear, effective guidance and solutions to customer inquiries
• Resolve issues with empathy and professionalism
• Navigate multiple systems and tools with confidence and accuracy

Skills

Communication skills

Typing skills

Proactive attitude

Growth mindset

Onsite work readiness

No prior contact center experience

Education

High school diploma

Senior high diploma

Job description

ResultsCX is hiring a Customer Support Associate for a project-based role in Lapu-lapu City, Cebu. You will deliver high-quality service via phone, email, and chat, guiding customers with clear solutions and resolving issues with empathy.

The role requires onsite work, strong communication, and a proactive, growth-minded attitude. No prior contact center experience is required; drive to learn and succeed is valued.