Customer Service Team Member — Mandaluyong

Concentrix Philippines; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines in Mandaluyong City, Metro Manila, is seeking a Customer Service Team Member to support Shaw's customers. You will be the front line of communication, delivering professional service and resolving inquiries with care.

This full-time role emphasizes customer satisfaction, adherence to standards, and collaboration with the team to meet targets and drive service excellence.

Responsibilities

• Handle incoming customer inquiries via telephone, email, chat and other communication channels
• Provide accurate information about Shaw's products and services to customers
• Resolve customer issues and complaints in a professional and timely manner
• Document customer interactions and maintain detailed records in our systems
• Process customer requests, including account modifications, orders and billing inquiries
• Identify opportunities to enhance customer experience and escalate feedback to management
• Adhere to company policies, procedures and quality standards whilst maintaining compliance requirements
• Collaborate with team members to achieve department targets and goals
• Participate in training and development programmes to enhance product knowledge and customer service skills

Job description

Concentrix Philippines in Mandaluyong City, Metro Manila, is seeking a Customer Service Team Member to support Shaw's customers. You will be the front line of communication, delivering professional service and resolving inquiries with care.

This full-time role emphasizes customer satisfaction, adherence to standards, and collaboration with the team to meet targets and drive service excellence.