Customer Experience Specialist — Frontline Support

Concentrix Philippines; Mandaluyong; On-site; PHP 246,000 - 335,000; Full time

Job summary

Concentrix Philippines, based in Mandaluyong City, Metro Manila, seeks a Customer Service Team Member to act as the front line between Shaw and customers. You will provide exceptional support, resolve inquiries, and maintain professional communications to uphold service excellence.

Based in Mandaluyong, this full-time role involves handling multi-channel inquiries, delivering accurate product information, resolving issues, and collaborating with teammates to meet department targets.

Qualifications

• Customer service experience is a plus.
• Strong verbal and written communication abilities.
• Ability to handle multiple channels (phone, email, chat).

Responsibilities

• Handle inquiries via telephone, email, chat and other channels.
• Provide accurate information about Shaw's products and services.
• Resolve issues and complaints professionally and promptly.
• Document interactions and maintain records in systems.
• Process requests including account modifications, orders and billing inquiries.
• Identify opportunities to improve customer experience and escalate feedback.

Skills

Communication skills

Problem solving

Team collaboration

Empathy

Active listening

Tools

CRM software

Job description

Concentrix Philippines, based in Mandaluyong City, Metro Manila, seeks a Customer Service Team Member to act as the front line between Shaw and customers. You will provide exceptional support, resolve inquiries, and maintain professional communications to uphold service excellence.

Based in Mandaluyong, this full-time role involves handling multi-channel inquiries, delivering accurate product information, resolving issues, and collaborating with teammates to meet department targets.