Onsite Customer Service Rep | Growth, Health + PTO

Concentrix Philippines; Murcia; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Career development

Inclusive environment

Wellness initiatives

Job summary

Concentrix Bacolod is seeking a Customer Service Representative to handle inbound inquiries and provide professional support from the onsite Bacolod facility. The role emphasizes clear English communication, problem-solving, and reliable computer skills.

You will join a team with structured career development paths, healthcare coverage, and performance-based incentives within a global industry leader. Daily on-site attendance is required, with a focus on customer-first service standards.

Qualifications

• Minimum of six months of customer service or relevant professional experience.
• Excellent verbal and written English communication skills, characterized by clarity and professionalism.
• Strong problem-solving abilities and a dedicated customer-first mindset.
• Proficiency with computer systems, digital tools, and basic software navigation.
• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Responsibilities

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.
• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.
• Document all interactions, updates, and solutions meticulously within enterprise management systems.
• Collaborate with internal teams to elevate complex issues properly and contribute to overall service improvement.
• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.

Skills

Customer service

English communication

Problem solving

Computer literacy

Tools

CRM software

MS Office

Job description

Concentrix Bacolod is seeking a Customer Service Representative to handle inbound inquiries and provide professional support from the onsite Bacolod facility. The role emphasizes clear English communication, problem-solving, and reliable computer skills.

You will join a team with structured career development paths, healthcare coverage, and performance-based incentives within a global industry leader. Daily on-site attendance is required, with a focus on customer-first service standards.