Customer Care Agents (Healthcare Account)

TalentSync Training and Development; Cebu City; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

TalentSync Training and Development is seeking enthusiastic Customer Care Agents to join our healthcare account team based in Cebu, Central Visayas.

This full-time role involves providing exceptional support to healthcare customers, addressing inquiries, concerns and requests with professionalism and empathy, and ensuring patient satisfaction within the healthcare sector.

Formación

• High school diploma or equivalent qualification at minimum.
• Experience in customer service or call centre operations.
• Excellent verbal and written communication.
• Strong listening and empathy to resolve concerns.
• Ability to multitask with attention to detail.
• Flexible shifts including weekends may be required.

Responsabilidades

• Handle incoming and outgoing calls from healthcare patients and medical facility staff with courtesy and efficiency.
• Address customer enquiries regarding medical services, appointments, billing and general healthcare information.
• Resolve customer complaints and concerns in a timely and professional manner whilst maintaining service quality standards.
• Process transactions and updates accurately, including appointment scheduling and patient record information.
• Document all customer interactions thoroughly for quality assurance and follow-up purposes.
• Maintain adherence to healthcare data privacy regulations and confidentiality protocols at all times.
• Provide product and service information to customers in a clear and helpful manner.
• Meet and exceed individual and team performance targets for call handling, customer satisfaction and first-call resolution.
• Collaborate with colleagues and other departments to ensure seamless customer service delivery.
• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.

Conocimientos

Customer service

Communication skills

Active listening

Empathy

Multitasking

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

We are seeking enthusiastic and compassionate Customer Care Agents to join our healthcare account team at TalentSync Training and Development. This is a full-time position based in Cebu, Central Visayas, where you will be the vital link between our healthcare clients and their patients. As a Customer Care Agent, you will provide exceptional support to healthcare customers, addressing their enquiries, concerns and requests with professionalism and empathy. This role is fundamental to maintaining our clients' reputation and ensuring patient satisfaction within the healthcare sector.

Key responsibilities

• Handle incoming and outgoing calls from healthcare patients and medical facility staff with courtesy and efficiency

• Address customer enquiries regarding medical services, appointments, billing and general healthcare information

• Resolve customer complaints and concerns in a timely and professional manner whilst maintaining service quality standards

• Process transactions and updates accurately, including appointment scheduling and patient record information

• Document all customer interactions thoroughly in the case management system for quality assurance and follow-up purposes

• Maintain adherence to healthcare data privacy regulations and confidentiality protocols at all times

• Provide product and service information to customers in a clear and helpful manner

• Meet and exceed individual and team performance targets for call handling, customer satisfaction and first-call resolution

• Collaborate with colleagues and other departments to ensure seamless customer service delivery

• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification at minimum

• Proven experience in customer service or call centre operations, preferably within the healthcare or medical services sector

• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly

• Strong listening and empathy skills with a genuine desire to help customers and resolve their concerns

• Ability to multitask effectively whilst maintaining attention to detail and accuracy

• Patience and composure when dealing with challenging or upset customers

• Strong organisational skills with the ability to manage multiple enquiries simultaneously

• Knowledge of healthcare terminology, medical services or health insurance would be advantageous

• Flexible approach to working hours, including potential shifts and weekend availability