Part-Time Customer Service Agent for a Cosmetic Company

LTVplus; Parañaque; A distancia; PHP 55.000 - 110.000; A tiempo parcial

Descripción de la vacante

LTVplus is seeking a Part-Time Customer Service Agent for a cosmetics company. You will handle emails via Zendesk, live chat, and Q&A for retailers, while maintaining high satisfaction and fast response times. A supportive, remote-first team environment and flexible schedule in PST hours are offered.

Ideal candidates have Zendesk experience, a passion for cosmetics, strong communication, and an eye for detail to troubleshoot issues and deliver WOW-worthy service remotely.

Formación

• Zendesk & customer service experience required.
• Experience in cosmetics industry preferred.
• Interest in makeup or knowledge of products recommended.
• Strong customer service background required.
• Excellent communication and attention to detail.

Responsabilidades

• Handle emails across Zendesk, live chat/Q&A on the website, and Q&A for retailers through Bazaarvoice & Amazon.
• Record or track packaging issues received.

Conocimientos

Zendesk experience

Cosmetics industry

Makeup knowledge

Communication skills

Attention to detail

Herramientas

Zendesk

Gorgias

Intercom

Bazaarvoice

Amazon

Descripción del empleo

Part-Time Customer Service Agent for a Cosmetic Company

594101

Description:

We are seeking a detail-oriented candidate who is passionate about delivering exceptional customer service and ensuring customer satisfaction.

Requirements

• Zendesk & Customer Service Experience
• Someone with experience within the cosmetics industry
• Strong interest in makeup or knowledge of products
• Strong customer service background
• Great communication skills and attention to detail

Responsibilities

• Manage emails received on Zendesk, live chat/Q&A on the website, and Q&A for retailers through Bazaarvoice & Amazon.
• Record or track packaging issues received

Working conditions

Monday- Friday, 9 a.m.-5 p.m. PST

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!

Who We Are: LTVplus - Your Global Remote Team

At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs - because every day is a new adventure!

Tech Checklist - Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.