Customer Support Advisor - Empathetic, Fast-Paced Help

cnx; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

cnx in the Philippines is seeking a Customer Service Advisor for Spark Place Cubao 2026. The role interfaces with customers via calls and online channels to deliver service, resolve routine problems, and drive satisfaction.

The position requires a high school diploma with some experience, strong communication and PC skills, and the ability to multitask in a fast-paced environment. Rotation of shifts may be required to meet demands.

Qualifications

• High school diploma with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate clearly, both written and verbally.
• Dependable with attention to detail.
• Multitasking in a fast-paced environment.
• Team player who can work independently.
• Demonstrate patience in customer interactions; maintain professional tone.

Responsibilities

• Meet KPIs for service delivery and customer satisfaction.
• Clarify requirements and provide resolutions using available resources.
• Listen to customer needs and build rapport empathetically.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes in systems.
• Participate in initiatives to improve customer satisfaction and performance.
• Suggest additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries using published materials or escalation to senior staff.

Skills

Customer service

Communication skills

Computer navigation

Teamwork

Attention to detail

Multitasking

Patience

Education

High school diploma

Tools

Call tracking database

Job description

cnx in the Philippines is seeking a Customer Service Advisor for Spark Place Cubao 2026. The role interfaces with customers via calls and online channels to deliver service, resolve routine problems, and drive satisfaction.

The position requires a high school diploma with some experience, strong communication and PC skills, and the ability to multitask in a fast-paced environment. Rotation of shifts may be required to meet demands.