Customer Experience Specialist - Baguio

cnx; Baguio; On-site; PHP 180,000 - 280,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Baguio 2026 to interface with customers via inbound/outbound calls or online channels. The role focuses on delivering strong support, resolving routine problems, and maintaining customer satisfaction with empathy and professionalism.

The position requires a high school diploma with some experience, good communication, and solid PC skills. You will work in a fast-paced environment and may rotate shifts as needed to meet business needs.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements and provide resolutions using available resources.
• Greet customers in a courteous, professional manner and maintain empathy.
• Maintain knowledge of client products and services and document interactions accurately.
• Respond to inquiries by referring to published materials or senior staff.
• Offer additional products or services and contribute to customer satisfaction.

Skills

Customer service

Communication skills

PC skills

Education

High School Diploma

Tools

CRM software

Job description

cnx is seeking a Customer Service Advisor for Baguio 2026 to interface with customers via inbound/outbound calls or online channels. The role focuses on delivering strong support, resolving routine problems, and maintaining customer satisfaction with empathy and professionalism.

The position requires a high school diploma with some experience, good communication, and solid PC skills. You will work in a fast-paced environment and may rotate shifts as needed to meet business needs.