Customer Service Advisor - Spark Place Cubao 2026

cnx; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

cnx in the Philippines is seeking a Customer Service Advisor for Spark Place Cubao 2026. The role interfaces with customers via calls and online channels to deliver service, resolve routine problems, and drive satisfaction.

The position requires a high school diploma with some experience, strong communication and PC skills, and the ability to multitask in a fast-paced environment. Rotation of shifts may be required to meet demands.

Qualifications

• High school diploma with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate clearly, both written and verbally.
• Dependable with attention to detail.
• Multitasking in a fast-paced environment.
• Team player who can work independently.
• Demonstrate patience in customer interactions; maintain professional tone.

Responsibilities

• Meet KPIs for service delivery and customer satisfaction.
• Clarify requirements and provide resolutions using available resources.
• Listen to customer needs and build rapport empathetically.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes in systems.
• Participate in initiatives to improve customer satisfaction and performance.
• Suggest additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries using published materials or escalation to senior staff.

Skills

Customer service

Communication skills

Computer navigation

Teamwork

Attention to detail

Multitasking

Patience

Education

High school diploma

Tools

Call tracking database

Job description

Job Title

Customer Service Advisor - Spark Place Cubao 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Quezon City - Spark Place 3rd Flr

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents