Customer Service Representative – Healthcare Spanish Bilingual

My Global Connection; Manila; On-site; PHP 312,480 - 468,720; Full time

Benefits offered by this job

Work-from-home setup

Performance-based incentives

13th month pay

Vacation leave and sick leave benefits

Philippine holiday pay

Job summary

My Global in the Philippines is seeking a Customer Service Representative who can handle inquiries in Spanish and English, delivering accurate information and resolving concerns with empathy.

This work-from-home role requires healthcare awareness, strong communication, and ability to follow guidelines while coordinating with internal teams to improve satisfaction. Competitive incentives and benefits are provided.

Qualifications

• Bilingual English/Spanish required.
• At least 1 year of call center or care work experience; healthcare experience preferred but not required.
• Strong empathy for delicate healthcare situations.
• Solid communication skills in English with ability to build rapport.
• High emotional intelligence and ability to remain calm under pressure.
• Strong active listening to catch key points during conversations.

Responsibilities

• Handle customer inquiries via calls in Spanish and English.
• Provide professional resolutions to customer concerns in a timely manner.
• Accurately record customer interactions and updates.
• Follow company guidelines, processes, and performance metrics.
• Coordinate with internal teams to improve customer satisfaction.

Skills

Bilingual English/Spanish

Call center experience

Empathy

Communication skills

Emotional intelligence

Active listening

Internet speed requirement

Job description

Customer Service Representative – Healthcare Spanish Bilingual

We are hiring Spanish Bilingual Customer Service Representatives who will assist customers by providing accurate information and resolving concerns in Spanish. This role requires excellent communication skills and the ability to deliver a high-quality customer experience.

Requirements

• Must be bilingual (English / Spanish)
• At least 1 year of call center or care work experience; healthcare experience preferred but not required
• Strong empathy — this position handles delicate healthcare situations
• Solid communication skills in English with the ability to build rapport easily
• High emotional intelligence and ability to remain calm under pressure
• Strong active listener able to pick up on key points during conversation
• Wired internet speed requirement: 25 Mbps download / 10 Mbps upload

Key Responsibilities

• Handle customer inquiries via calls in Spanish and English
• Provide professional resolutions to customer concerns in a timely manner
• Accurately record customer interactions and updates
• Follow company guidelines, processes, and performance metrics
• Coordinate with internal teams to improve customer satisfaction

Salary and Benefits

• Work-from-home setup
• Performance-based incentives
• 13th month pay
• Vacation leave and sick leave benefits
• Philippine holiday pay