Sales Support

Topserve Service Solutions, Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service solutions provider in Makati is seeking a Customer Service Representative to provide excellent service and support to clients. The role includes maintaining customer relationships, data encoding, and coordinating with departments. Candidates should possess a Bachelor’s Degree and have a knack for communication and negotiation. Responsibilities include processing orders and handling complaints in a friendly manner.

Qualifications

• Graduate of any Bachelor’s Degree.
• Preferably with sales or customer service-related experience.
• Exhibit a sense of honesty, integrity, and confidentiality.

Responsibilities

• Provide excellent customer service to members and others seeking assistance.
• Maintain relationships with current customers.
• Accurately and efficiently encode all data.

Skills

Customer service excellence

Good verbal communication

Negotiation skills

Data encoding accuracy

MS applications proficiency

Education

Bachelor’s Degree (4-year course)

Job description

Responsibilities

• Provide excellent customer service to members of AAP and the other individuals seeking assistance by answering questions about products or services, processing orders and handling complaints.
• Maintaining relationships with current customers by providing them with product information and promotional offers.
• Adhere to and meet set schedules, deadlines and quotas
• Accurately and efficiently encode all data; Confirmed that entered data accurately aligns with original documentation/ requirement/s;
• Performing administrative tasks such as greeting clients, answering phones & scheduling appointments
• Coordinating with other departments to ensure smooth operations
• Perform any other office tasks as assigned by the AAP Main Membership Manager.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course)
• Preferably with sales or customer service-related experience
• Good verbal communication and negotiation skills.
• Exhibit an excellent sense of honesty, integrity and confidentiality.
• Can encode with speed and accuracy.
• Proficient in MS applications (Word, Excel)
• Flexible for mall hours schedule