Customer Support

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company based in Cebu City is seeking a Customer Service Representative to assist customers with product inquiries and support. The ideal candidate should possess a high school diploma and have strong communication skills. Responsibilities include responding to customer inquiries, documenting interactions, and providing troubleshooting advice. This role requires patience and the ability to manage emotional customer interactions in a fast-paced environment.

Qualifications

• 0–2 years of experience in customer service.
• Ability to manage difficult customer interactions.
• Experience in a fast-paced environment.

Responsibilities

• Serve as the initial contact for customer inquiries.
• Document customer interactions and issues.
• Provide accurate troubleshooting advice.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy

Listening skills

Education

High school diploma or equivalent

Job description

Description

• Act as the first point of contact for customers seeking assistance with products and services.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Document and track customer interactions and issues in the system.
• Provide accurate information and troubleshooting advice to customers.
• Collaborate with other team members to improve customer service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and a good listener.
• Responsibilities and Duties: Ability to manage difficult or emotional customer interactions.
• Working Conditions: Ability to work in a fast-paced environment while remaining friendly and professional.